RETURNS & EXCHANGES
At Kivani Virgin Hair Co., we take great pride in our product. Due to the nature & high demand of our business refunds are not permitted.
Exchanges are accepted for hair bundles only. To ensure hygienic integrity is maintained the following do not qualify for an exchange and are final sales: Closures, Frontals, Edge Control, Lashes*, & Storage/Travel Bags.
Exchanges are accepted for hair bundles IF the bundles are returned within 5 days from date of delivery and ALL 3 of the conditions below are met:
1.) The bundles are unused & returned in the same condition they were received. This includes original undamaged packaging, all tags & wraps attached, and the hair has not been brushed, combed, washed, dyed, processed, or altered in any way.
2.) The bundles were not marked as a final sale during the time of purchase. All final sale items are final.
3.) A return # has been provided. To retrieve a return # please contact us at Contact@KivaniVirginHair.com PRIOR to returning your product. We will ask you to provide your order number, reason for the exchange, & the replacement product requested. We will review the request within 24 hrs. & respond with a return #.
Shipping/postage fees for returns are the sole responsibility of the customer. We are not responsible for lost, stolen, or damaged goods while in-transit during the return. We highly recommend that you return your order with a qualified postal delivery service & require a signature & tracking confirmation.
If the reason for the exchange is due to a defective or unusual issue with the product we will address the concern immediately and cover the shipping/postage fees for the return. If the concern cannot be resolved with a replacement product at that time, a store credit will be issued.
If the purchase price of the replacement product exceeds the purchase price of the returned product the additional costs will be due by the customer before the replacement is shipped.
We reserve the right to decline a request for exchange.
*Indicates a product to be sold in the future